Privacy Policy — Arrawdha General Hospital App

Effective Date: March 15, 2022
Last Updated: July 23, 2026

Arrawdha General Hospital provides this mobile application (“App”) as a free service. The App is offered at no cost and is intended for use as described in this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use the Arrawdha General Hospital App (“Service”). By downloading, accessing, or using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it.

Terms used in this Privacy Policy have the same meanings as those defined in our Terms and Conditions unless otherwise stated.

Information Collection and Use

To provide you with a better and more efficient experience, the App may request certain personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Other information necessary to provide healthcare-related services through the App

The information we collect is used solely to:

• Provide and maintain the Service
• Verify your identity
• Improve user experience
• Respond to inquiries and support requests
• Notify you regarding appointments, services, or important updates
• Improve the performance, reliability, and security of the App

Your personal information is stored securely on our servers and is not sold or shared with third parties except as described in this Privacy Policy or as required by law.

Third-Party Services

The App may use trusted third-party service providers that assist us in delivering and improving the Service. These providers may collect certain information as necessary to perform their services.

Service Providers

We may engage third-party companies or individuals to support the following functions:

• Assist in providing the Service
• Operate certain features on our behalf
• Perform technical services or analysis related to app usage

These third parties may have access to your personal information solely for the purpose of carrying out tasks assigned to them. They are strictly prohibited from using this information for any other purpose or sharing it further.

Log Data

Whenever you use the Service and an error occurs, we may collect diagnostic information (“Log Data”) through third-party tools.

This Log Data may include:

• Device name and model
• Operating system version
• Application configuration
• Date and time of use
• Error reports
• Diagnostic information
• Other technical statistics necessary for troubleshooting and improving the Service

Data Retention

Arrawdha General Hospital retains personal information only for as long as necessary to:

• Provide and maintain the Service
• Fulfill the purposes described in this Privacy Policy
• Comply with applicable healthcare laws, regulations, and record-retention requirements
• Resolve disputes
• Enforce legal agreements
• Protect the security and integrity of our systems
• Meet legitimate business and operational requirements

The retention period varies depending on the type of information collected and the legal obligations applicable to that information.

When personal information is no longer required, we securely delete, anonymize, or dispose of it using industry-standard methods.

Certain healthcare-related information may be retained for longer periods where required by applicable laws or regulations.

Data Deletion

Users have the right to request deletion of their personal information, subject to applicable legal, regulatory, and healthcare record-retention requirements.

You may request deletion of your account or personal information by contacting us using the contact information provided below.

Upon receiving a verified deletion request, we will:

• Verify the identity of the requester
• Review the request
• Delete or anonymize personal information that is no longer required
• Complete the deletion process within a reasonable period where legally permitted

Please note that certain information may be retained if required for:

• Compliance with applicable laws and regulations
• Healthcare record-retention requirements
• Fraud prevention
• Security purposes
• Dispute resolution
• Enforcement of legal obligations

Information that must be retained under applicable law will be securely stored until the legal retention period expires.

Security

We value your trust in providing us with your personal information and take reasonable administrative, technical, and physical measures to protect it against unauthorized access, disclosure, alteration, or destruction.

Although we use industry-standard security practices, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Children’s Privacy

The App is not intended for children under the age of 13.

We do not knowingly collect personally identifiable information from children under 13 years of age. If we become aware that such information has been collected, we will promptly delete it from our systems.

If you are a parent or legal guardian and believe your child has provided personal information through the App, please contact us immediately so that appropriate action can be taken.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the Service.

Users are encouraged to review this Privacy Policy periodically. Any updates will be posted on this page, and the revised version becomes effective immediately upon publication unless otherwise stated.